Real-time multilingual
intelligence, live on the call.
Vulavula Live helps enterprises act during multilingual customer conversations, not after them. Live transcription, live translation and live agent assist, built for the way your customers actually speak.
Currently being deployed with select enterprise partners.
From understanding after the call,
to acting during it.
Most enterprise systems still wait until a call ends to learn what happened. Vulavula Live changes the window of action.
Understand what happened
Process calls immediately after they end, powering QA, compliance, analytics, and post-call insight at scale.
Support what's happening
Real-time transcription, translation and agent assist, so supervisors, systems and agents act on the conversation while it's still live.
The agent is on the call.
The customer is speaking now.
I shouldn't have to put a customer on hold to search for an answer the system already has.
Customer support agent · Multilingual contact centre
Vulavula Live gives agents real-time multilingual support, helping them understand, respond and document customer conversations with more confidence, in the moment that matters.
Live speech in. Live support out.
“Sawubona, ngifuna ukubuza nge-statement yami, i-debit order yenzeke kabili this month.”
“Angazi ukuthi why this is happening, please can you help me sort it out?”
“Hello, I want to ask about my statement. A debit order went off twice this month.”
Open Duplicate Debit Order: Resolution Flow
Knowledge base · confidence 0.91
Live transcription
Stream every word the customer says into text as the call is happening, across English, isiZulu and the languages your customers actually use.
- Sub-second streaming output
- Confidence scores per segment
- Built for noisy, real-world audio
Live translation
Translate between local languages and English in-flight, so agents and supervisors understand the conversation as it unfolds.
- Streaming translation, not post-call
- Context- and code-switch aware
- Designed for African language pairs
In-call support
Surface the right knowledge base article, next step or summary while the call is still live, so agents resolve faster, not later.
- Live summaries while the call continues
- Knowledge surfacing on customer intent
- Cleaner notes, fewer tabs, fewer guesses
The first to do real-time multilingual intelligence for code-switched isiZulu & English.
Customer support is moving from post-call analytics to real-time operational intelligence. Lelapa AI is shaping that shift, built first for the languages global players still struggle with.
Operational outcomes, in real time.
Understand customers as they speak
The longer it takes to understand the customer, the harder it becomes to resolve the issue. Vulavula Live closes that gap in real time.
Built for code-switched reality
Customers don’t neatly stick to one language. Live is designed for the way people actually speak, not the way enterprise systems expect them to.
Support the agent, improve the outcome
Operational inefficiency gets absorbed by the frontline. Vulavula Live lifts that load so agents resolve calmer, faster, and with more confidence.
Reduce blind spots in your workflows
Non-English and code-switched calls fall outside QA, compliance and escalation. Live brings those conversations back into operational view.
Designed for enterprise environments
High-volume, multilingual, compliance-sensitive. Live is built where misunderstanding becomes expensive, and accuracy becomes operational risk reduction.
From live speech to live support
Customer support happens live. Multilingual intelligence should too, surfacing the right knowledge to the agent while the customer is still on the line.
For contact centres where code-switching is the norm, not the exception.
Customers already code-switch, switch languages under pressure, and explain problems in the language that feels most natural. Most enterprise systems lose the thread. Vulavula Live keeps up.
The customer is speaking now. Your systems should understand now.
“Sawubona, ngifuna [unintelligible] my account, this thing keeps [unintelligible]…”
“Hello, I want to ask about my account. This issue keeps happening with my debit order.”
“Customer support happens live.
Multilingual intelligence should too.”
The Vulavula Live thesis
Bring Vulavula Live into your contact centre.
Vulavula Live is available to select enterprise partners as Lelapa AI brings real-time multilingual intelligence into high-volume customer support environments. If that's your reality, we should talk.